Many managers and executives believe that consensus and harmony among colleagues can be reached only through the elimination or avoidance of conflict. To be sure, conflict left unchecked can thwart productivity, sap morale, and ultimately compromise the company’s bottom line.
In many instances, this conflict may be an outgrowth of divergent approaches championed vigorously to achieve mutual goals and objectives. The key, then, is not to sidestep or fear conflict but to manage it, resolving disputes and disagreements while harnessing the passion that so often drives them.
Conflict is inevitable and often pervasive, occupying 30 percent of an average manager’s time. The ability to respond may make the difference in your organization’s pursuit of excellence.
This (2) day seminar gives the participant a broad skill set and powerful tools needed to deal with conflict effectively. Through practical examples and realistic scenarios, the participant will walk away with skills and knowledge that can be used both personally and professionally, while adding significant organization value as well.
Seminar Objectives:
- Examine how to diagnose the cause, type, scope and impact of conflict in the participant’s current work environment.
- Define what is conflict – what is means, and why is exists
- Identify various approaches to resolving differences
- Develop skills in how to reduce potential conflict
- Discuss ways to return the parties involved to a more positive working relationship
- Define the effect of unresolved conflict
- Present alternative means of resolving conflict
Topics discussed during this seminar are:
- The Roles of the Manager in Conflict Resolution
- Alternative Means of Resolving Conflict: Negotiation to Alternative Dispute
- Understanding the Employee’s Position
- Confronting Workplace violence
- Level of Problems
- Action Planning
